1. Scope of this policy
This policy applies to payments made directly to BorderlessApply for its initial application-support service. It does not automatically apply to amounts charged by governments, embassies, immigration authorities, visa centres, medical providers or other third parties.
2. Cancellation before work begins
If you request cancellation before BorderlessApply has started reviewing, preparing or otherwise processing your submitted application information, you may request a refund of the BorderlessApply service fee.
Any refund remains subject to payment verification, applicable law and any payment-processing amount that cannot be recovered from the payment provider.
3. After processing has started
Once BorderlessApply has started providing the purchased service — for example, by reviewing submitted information, preparing the case for further processing, identifying requirements or communicating application-specific next steps — the initial service fee is generally non-refundable, except where applicable law requires otherwise or BorderlessApply agrees that a refund is appropriate.
4. Visa or permit refusal
A refusal, delay, additional-document request or other decision by a government or immigration authority does not by itself make the BorderlessApply service fee refundable. Decisions are made by the relevant authority and BorderlessApply does not guarantee approval or a particular outcome.
5. Government and third-party fees
Government, embassy, immigration authority, visa application, biometric, medical, visa-centre and other third-party fees are subject to the refund policies of the relevant authority or service provider. BorderlessApply does not control or guarantee refunds of these fees. Visa application fees may be non-refundable once paid or once processing has begun, depending on the destination and application type.
These charges are separate from the BorderlessApply initial service fee.
6. Duplicate or incorrect payments
If you believe you were charged twice, paid an incorrect amount, or a verified technical error caused an unintended payment, contact BorderlessApply with the payment reference and relevant details. Verified duplicate or erroneous payments will be reviewed for correction or refund as appropriate.
7. How to request cancellation or a refund
Use the Contact Us page and provide enough information to identify the application and payment, such as your name, application reference (if available), payment method, transaction/reference ID and the reason for the request.
For security, do not send full card numbers, card security codes or passwords.
8. Refund method and timing
Refund requests are reviewed against the payment record and the status of the service. If a refund is approved, BorderlessApply will initiate it through an appropriate available payment method as soon as reasonably practicable. The time for funds to appear after initiation can depend on the bank, card network or payment provider and is outside BorderlessApply's direct control.
9. Applicable consumer rights
Nothing in this policy is intended to remove any refund, cancellation or consumer right that cannot lawfully be excluded. If applicable law provides a stronger right than a term on this page, that legal right will apply.
10. Questions or refund requests
If you need clarification before paying, or want to submit a cancellation or refund request, contact BorderlessApply through the Contact Us page.